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QueerFriends Help Center

How Can We Help?

Find guidance for accounts, profiles, privacy, groups, events, messages, media, safety, Founding Membership, Community Partners, accessibility, and common technical issues.

Browse Help Topics Contact Support
👤 Account Help
🛡️ Safety Help
👥 Groups & Events
⚙️ Troubleshooting
Browse Help Topics

Find the right support path.

Search the Help Center or select a category below.

Help Articles

Practical guidance for common questions.

🔐

Account & Login

Help with signing in, passwords, email addresses, and account access.

I cannot sign in. What should I check?
Confirm that you are using the correct email address or username, check for typing errors, and make sure Caps Lock is off. Use the password reset option when needed. Check spam and junk folders if the reset email does not appear.
I did not receive a password reset email.
Check spam, junk, promotions, and filtered folders. Wait several minutes before requesting another email. Confirm that the address entered matches the address connected to your account.
Can I change my account email address?
Available account settings may allow you to update your email address. You may need to confirm the new address before the change becomes active.
How do I request account deletion?
Use the account deletion option when available or contact support through the Contact Us page. Include the email connected to the account.
👤

Profiles & Privacy

Editing your profile, adding details, and controlling what you share.

How do I edit my profile?
Open your profile and choose the available edit option. Update your profile highlights, personal details, profile photo, cover photo, interests, links, or other available sections.
Why are some profile fields optional?
QueerFriends gives members control over how much they share. Optional fields let you build a useful profile without requiring details you prefer to keep private.
Can I change who sees a profile field?
Some profile fields include visibility or privacy controls. Review each field’s available setting before saving.
Why is my profile photo not updating?
Confirm that the image type and file size are supported. Refresh the page after uploading. A cached version may briefly remain visible.
Can I use a chosen name?
Yes. Members should represent themselves honestly, though a full legal name is not required for public display. Names must not impersonate or deliberately mislead others.
📅

Groups & Events

Joining groups, finding activities, and participating in community events.

How do I find a group?
Visit the Groups directory and use search or available filters to explore groups by interest, location, identity, activity, or community focus.
How do I join a group?
Open the group page and select the join option. Public groups may allow immediate entry. Private groups may require approval.
How do I find events near me?
Visit the Events or What’s Happening area and use location, date, category, or search tools when available.
Does QueerFriends organize every event?
No. Events may be created by members, organizations, businesses, community partners, or external organizers. Review the organizer and event details before attending.
Can I create a group or event?
Group and event creation may be available based on account access, launch stage, community rules, and future creator tools.
💬

Messages & Connections

Messaging, replies, reactions, blocks, and respectful interaction.

How do I message another member?
Open the member’s profile and use the available message option. Access may depend on privacy settings, blocks, or platform permissions.
Why can’t I message someone?
The member may have restricted messages, blocked your account, changed privacy settings, or no longer be available.
How do replies work?
Use Reply beneath a comment to respond directly. Replies appear under the related parent comment so conversations remain organized.
How do I block someone?
Open the member’s profile or available options menu and select Block. Blocking is designed to stop unwanted interaction.
What should I do about unwanted messages?
Do not continue engaging when you feel unsafe or pressured. Block the account and report the message or member when the behavior violates community standards.
🎵

Photos, Media & My Music

Help with images, albums, links, music, and embedded media.

How do I add photos?
Use the available Photos or Albums area on your profile. Choose supported image files and wait for the upload to complete before leaving the page.
Why is an image taking time to appear?
Large files, slower connections, image processing, or cached content may delay the visible update. Refresh once the upload is complete.
What is My Music?
My Music lets members display selected music or supported media links on their profiles. Available services may include Spotify, DISCO, Tidal, Apple Music, Bandcamp, YouTube, and supported external links.
Why does a music link not play inside the page?
Some platforms restrict embedded playback or require visitors to open the content on the original service. Availability depends on the provider.
Can I remove media later?
Yes. Return to the relevant profile editing area and remove or replace the media.
🛡️

Safety, Blocking & Reporting

What to do when you encounter harassment, scams, threats, or other concerning behavior.

How do I report a member or content?
Use the Report option on the relevant profile, post, comment, message, photo, group, or event. Include enough detail to help QueerFriends understand what occurred.
What happens after I submit a report?
The report may receive an initial safety assessment, additional review when needed, and action based on available evidence, severity, context, and risk.
Will the other person know I reported them?
QueerFriends does not publicly identify the person who submitted a report. Reporter information is handled with discretion.
What are common scam warning signs?
Be cautious when someone quickly asks for money, gift cards, banking information, login codes, or private financial details. Watch for conflicting stories, urgent pressure, impersonation, and attempts to move conversations off-platform immediately.
Where can I read the full safety guidance?
Visit the Community Safety page .
⭐

Founding Membership

Reservations, email confirmation, benefits, and launch updates.

How do I reserve a Founding Membership?
Visit the Founding Membership page and submit your email address.
I did not receive the confirmation email.
Check spam, junk, promotions, and filtered folders. Confirm that the email address was entered correctly. Wait several minutes before submitting again.
What do the first 5,000 members receive?
Eligible Founding Members receive 24 months of all Premium features at no cost, a lifetime Founding Member badge, founder-only perks, early updates, and opportunities to help shape QueerFriends.
Can I reserve more than once?
Founding Membership is intended to be limited to one reservation per person and email address.
🤝

Community Partners

Application help for LGBTQ+ organizations, nonprofits, Pride groups, and community programs.

How does an organization apply?
Visit the Community Partners page and submit the application form.
Is there a cost to become a partner?
No. There is no cost to apply for or participate in the Founding Community Partner program.
What can partners promote?
Partners may have opportunities to promote events through What’s Happening, participate in Creative Spotlight, share resources, and receive organization visibility.
When will we hear back after applying?
Applications are reviewed by the QueerFriends team. Replies will come from hello@queerfriends.org.
♿

Accessibility & Display

Display preferences, text size, dark mode, and access support.

Does QueerFriends support dark mode?
Dark mode is part of the planned QueerFriends accessibility and display experience.
Can I increase the text size?
Text-size controls are planned so members can choose a more comfortable reading experience. Browser zoom may also help.
What if I encounter an accessibility barrier?
Contact QueerFriends and describe the page, device, browser, and problem. Screenshots are useful when possible.
Where can I read the accessibility statement?
Visit the Accessibility page .
⚙️

Troubleshooting

Common browser, loading, cache, image, and email issues.

A page is loading slowly.
Wait for the page to finish loading, then refresh once. Close unused browser tabs, check your connection, and try another browser when needed.
The page looks outdated after I made a change.
Cached content may still be showing. Refresh the page, use a private browser window, or clear the browser cache.
A button or form is not responding.
Refresh the page and try again. Disable browser extensions that may block scripts, popups, or forms. Try another browser when the problem continues.
An email from QueerFriends did not arrive.
Check spam, junk, promotions, and filtered folders. Add hello@queerfriends.org to your contacts or safe-sender list.
What information should I include in a support request?
Include the page URL, what you expected, what happened, your device, browser, approximate time of the issue, and a screenshot when possible.
💎

Premium & Billing

Premium access, Founding Member benefits, and future payment support.

Is QueerFriends free to use?
Core features are intended to remain free, including safety, accessibility, standard messaging, joining groups, normal event discovery, and basic member search.
What may be included with Premium?
Planned Premium features may include advanced discovery, friendship matches, Premium lounges, profile customization, additional media, Travel Mode, early event access, partner discounts, creator tools, and personalized connection support.
Will Founding Members be charged during their free period?
Eligible Founding Members receive 24 months of Premium features at no cost. Final billing and renewal details will be communicated before any paid continuation.
Has Premium pricing been announced?
Final public pricing has not yet been announced.
📨

Contact Support

Reach the QueerFriends team when you need direct help.

How do I contact QueerFriends?
Use the Contact Us page or email hello@queerfriends.org .
How quickly will support reply?
Response time depends on message volume and urgency. Safety concerns and account access problems may receive priority.
Can I send screenshots?
Yes. Screenshots often make technical or display issues easier to understand. Remove unrelated personal information before sending.
Immediate Safety

QueerFriends is not an emergency-response service.

Use QueerFriends reporting tools for platform safety concerns, harassment, scams, impersonation, threats, or harmful content.

If you or another person is in immediate danger, contact local emergency services or an appropriate crisis resource in your area.

Visit Community Safety

Still need help?

Contact the QueerFriends team for help with accounts, profiles, safety, membership, Community Partners, technical issues, or anything not covered here.

Contact Support Email hello@queerfriends.org

Report

Content involving the exploitation, abuse, or endangerment of minors
Unauthorized use of someone else's protected work or content.
Repeated or identical posts that clutter the community.
An account created with a false identity or for deceptive purposes.
Harassment or bullying behavior
Content attacking or promoting hatred against people based on protected characteristics.
Content promoting or facilitating unlawful acts.
Pretending to be another person, organization, or brand to deceive, mislead, or gain unauthorized trust or access.
Contains mature or sensitive content
A username that is offensive, deceptive, or violates community standards.
Contains misleading or false information
Explicit sexual material or inappropriate nudity.
Contains abusive or derogatory content
Report an issue not covered by the categories above.
Sharing someone's private or personal information without permission.
Content encouraging, promoting, or indicating risk of self-harm or suicide.
Unwanted, repetitive, or misleading content posted to advertise, scam, disrupt discussions, or artificially gain attention.
Contains fake content or potential malware
Activity that appears deceptive, abusive, or potentially harmful.
Content promoting, encouraging, or threatening physical harm.

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .